Privacy Policy

1. Introduction Ojuoja is committed to protecting your privacy and the security of your personal information. This policy explains how we collect, use, share, and protect information related to our website and services. This policy applies to all users of our website and services. By using Ojuoja, you consent to the practices described in this policy.

2. Information We Collect – Account Information: Name, email address, phone number, home address, username, and password. 

Order Information: Purchase history, payment details (processed securely through third-party payment processors), and shipping address. –

Browsing Information: IP address, device type, browsing activity, search queries, and pages visited. 

Communication Information: Information provided during interactions with customer support or other communication channels. 

Optional Information: Any information you choose to provide in user profiles, reviews, or additional forms.

3. How We Collect Information – Directly from You: When you register, place an order, update your account, or contact customer service.

Automatically: Through cookies, web beacons, analytics tools, and similar technologies when you interact with our website.

Third-Party Platforms: Information may be collected from secure third-party service providers for purposes such as payment processing, analytics, or order delivery.

4. How We Use Information – To process, confirm, and fulfill your orders. – To manage your account, preferences, and settings. – To personalize your shopping experience with tailored product recommendations and content. 

To provide effective and efficient customer support.

To enhance our website functionality and improve services.

To send you marketing communications if you have opted in to receive them.

For legal compliance and security purposes, such as fraud prevention.

5. Sharing of Information – Payment Processors: Information shared with secure third-party platforms to facilitate payment transactions. 

Shipping Partners: Information shared with logistics companies to ensure proper delivery of your orders.

Analytics Providers: Non-personally identifiable data shared with analytics services to enhance website performance.

Marketing Platforms: Data shared with platforms that help manage email campaigns or display targeted advertisements.

Legal Authorities: Information shared when required by law or for legal processes.

Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.

6. Cookies and Tracking Technologies We use cookies and tracking technologies to: – Remember your preferences and settings.

Analyze site performance and usage. – Personalize your experience with relevant content and recommendations. Display advertisements tailored to your interests.

Managing Cookies: You can manage or disable cookies through your browser settings. However, this may limit certain features of our website.

7. Data Security We take reasonable and industry-standard measures to protect your information, including encryption, firewalls, and secure access protocols. Although we employ strong security practices, no system is entirely foolproof, and we cannot guarantee the absolute security of your data.

8. Data Retention: We retain your personal information for as long as it is necessary to: – Fulfill the purposes outlined in this policy. – Comply with legal or regulatory requirements.

Retention Period: Account and order information: Retained as long as your account is active or as required for tax and legal obligations. – Browsing data: Retained for 24 months to improve website functionality. You may request data deletion by contacting us, subject to legal obligations.

9. Your Rights You have the right to:

 Access, update, or correct your personal information. 

Request the deletion of your data, where applicable. 

Object to the processing of your data for marketing purposes.

Withdraw your consent at any time, without affecting the lawfulness of processing based on prior consent. To exercise your rights, contact us at info@ojuoja.com.

10. Children’s Privacy Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s personal data has been collected without parental consent, we will delete it immediately.

11. International Data Transfers Your personal data may be transferred to and processed in locations outside your country of residence. We comply with applicable laws and implement appropriate safeguards, such as data transfer agreements, to protect your information during such transfers.

12. Changes to this Policy We may update this privacy policy periodically to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the revised effective date. Your continued use of Ojuoja’s website and services after these changes will signify your acceptance of the updated policy.

13. Contact Us If you have questions about this policy or our data practices, please contact us via: – Email: info@ojuoja.com